Persephone Support

We're here to help with anything you run into using Persephone.

Contact us

Email us at support@soundgrounds.nz and we'll get back to you as soon as we can.

Common questions

How do I delete my account?

You can delete your account and all associated data at any time from within the app, under Profile. You can also request deletion directly at soundgrounds.nz/persephone-delete-account.

How does the free trial work?

Persephone starts with a 14-day free trial, then continues as a monthly or annual subscription. Every feature — including AI insights and the clinician PDF report — is available from day one of your trial, with nothing extra to unlock later.

How do I cancel my subscription?

Subscriptions are managed through the Apple App Store or Google Play, the same as any other subscription on your device. You can manage or cancel yours from your device's subscription settings at any time.

Is my health data private?

Yes. Your data belongs to you and is private by default — see our Privacy Policy for full details on what we collect and how it's used.

Does Persephone give medical advice?

No. Persephone helps you notice patterns in what you log so you can feel more informed, but it does not diagnose conditions and is not a substitute for professional medical care. Always speak with a qualified healthcare professional about diagnosis, treatment, or medication changes.